Shipping and Service Delivery Policy

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Friends Home Textile – Service Delivery Policy

At friends home textile, we specialize in providing high-value digital marketing services. As such, our “shipping” process refers to the delivery of our digital services, reports, and deliverables to you electronically.

1. Nature of Services:

Please be aware that all services offered by friends home textile are entirely digital in nature. These include, but are not limited to:

  • Search Engine Optimization (SEO) services
  • Pay-Per-Click (PPC) advertising management
  • Social Media Marketing
  • Content Creation (blog posts, website copy, graphics, videos, etc.)
  • Email Marketing campaigns
  • Website Design and Development
  • Marketing Automation
  • Analytics and Reporting
  • Digital Marketing Strategy and Consultation

2. Delivery of Services and Deliverables:

  • Communication: The primary mode of communication regarding your project, including updates, discussions, feedback, and approvals, will be through digital channels such as:
    • Email
    • Phone calls
    • Video conferencing (e.g., Zoom, Google Meet)
    • Project management platforms (if applicable, e.g., Asana, Trello)
  • Digital Deliverables: All reports, strategies, presentations, creative assets (graphics, videos, etc.), and other digital deliverables will be provided electronically in common file formats such as:
    • PDF
    • DOC/DOCX
    • XLS/XLSX
    • PPT/PPTX
    • JPG/PNG/GIF
    • MP4/MOV
    • Access will typically be granted via email attachments, secure file-sharing platforms (e.g., Google Drive, Dropbox), or through our project management system.
  • Service Implementation: The execution of our digital marketing services (e.g., website optimizations, campaign launches, social media posting) will be performed directly on the relevant online platforms or through agreed-upon access methods. We will keep you informed of the progress and provide necessary updates.
  • No Physical Shipment: We do not ship any physical products as part of our digital marketing services. All deliverables and service implementations are conducted digitally.

3. Delivery Timelines:

  • The timelines for the delivery of specific services and deliverables will be clearly outlined in your individual service agreement, project proposal, or statement of work (SOW). These timelines will vary depending on the scope, complexity, and nature of the project.
  • We are committed to delivering our services and deliverables according to the agreed-upon schedule and will promptly communicate any potential delays.

4. Access and Availability:

  • Access to ongoing services, reports, or project management portals will be provided as specified in your service agreement.
  • We will ensure that digital deliverables are made available to you upon their completion and approval.

5. Support and Communication:

If you have any questions or require support regarding the delivery of our services or deliverables, please do not hesitate to contact us through the agreed-upon communication channels:

  • Email: info.infinitesolutionsllc@gmail.com
  • Phone: +1 (571) 541 – 5685

6. Policy Updates:

Friends Home Textile reserves the right to modify this Service Delivery Policy at any time. Any updates will be posted on our website.

By engaging our services, you acknowledge and agree to the terms outlined in this Service Delivery Policy.